支付无国界 兴业银行深圳分行一站式涉外服务温暖境外来宾

2026年11月18日至19日，亚太经合组织第三十三次领导人非正式会议将在深圳举办。在中国人民银行深圳市分行指导下，兴业银行深圳分行聚焦涉外服务场景提质优化，在重点网点设立涉外服务专区、专属咨询台，整合跨境金融咨询、外币兑换、外卡业务办理、应急求助等服务功能，打造一站式涉外金融服务阵地，持续提升涉外金融服务标准化、专业化水平，让境外来宾与市民群众收获更优质、暖心的金融服务体验。

From November 18 to 19, 2026, the 33rd APEC Economic Leaders’ Meeting will be held in Shenzhen. Under the guidance of the Shenzhen Branch of the People’s Bank of China, Industrial Bank Co., Ltd. (Shenzhen Branch) has focused on improving and optimizing service scenarios for international guests. By establishing dedicated inbound service areas and consultation desks at key branches, the bank has integrated functions such as cross-border financial consulting, foreign currency exchange, foreign card services, and emergency assistance. This creates a one-stop hub for inbound financial services, continuously enhancing the standardization and professionalization of such services to ensure that overseas guests and citizens enjoy a higher quality and more attentive financial service experience.

拓展外币代兑点，提升涉外服务质效

Expanding Authorized Foreign Currency Exchange Agencies to Enhance the Quality and Efficiency of Convenience Services for Overseas Guests

为更好满足境外来宾外币兑换需求，兴业银行深圳分行主动对接重点涉外酒店，加快外币代兑点布局建设，高效完成备案落地、人员培训等全流程工作。相关外币代兑点已于9月25日正式对外提供服务，实现境外来宾在酒店内直接办理外币兑换，免去往返银行网点的奔波，持续提升涉外金融服务便捷度。

To better meet the foreign currency exchange needs of overseas guests,Industrial Bank (Shenzhen Branch) proactively coordinated with key hotels serving international guests to accelerate the layout and construction of authorized foreign currency exchange agencies, efficiently completing the entire process from record-filing and implementation to personnel training. These foreign currency exchange agencies officially began providing services on September 25, enabling overseas guests to handle foreign currency exchanges directly within their hotels. This eliminates the need to travel back and forth to bank branches and continuously improves the convenience of inbound financial services.

服务无国界，以专业与温情当好东道主

Service Without Borders: Acting as a Great Host with Professionalism and Warmth

APEC会议期间，全行网点开设外币业务、零钞兑换“APEC绿色窗口”，精准对接外籍上班族、境外游客等群体的金融需求，以合规专业、高效贴心的服务，传递深圳金融温度。

During the APEC meeting, all bank branches have opened “APEC Green Counters” for foreign currency business and small-denomination note exchange. These counters precisely address the financial needs of groups such as foreign professionals and overseas tourists, conveying the warmth of Shenzhen’s financial services through professional, compliant, efficient, and caring service.

兴业银行深圳光明支行紧邻光明科学城，该片区集聚大量在信息科技、教育行业就职的外籍人士，多名外籍员工选择在该网点办理代发工资与日常结算业务。某天临近午休时分，外籍客户Jeni匆匆来到网点，想要办理护照信息更新业务。外籍客户业务核验材料多、流程复杂，网点第一时间启动涉外绿色通道，耐心指导客户填写资料，有条不紊推进业务办理。工作人员办结了该客户全部业务，原本担心流程繁琐、需要多次跑网点的Jeni，对支行一站办结的暖心服务连连点赞。

Industrial Bank Shenzhen Guangming Sub-branch is located adjacent to Guangming Science City, an area that attracts a large number of foreign nationals working in the information technology and education industries; many of these foreign employees choose this branch to handle payroll and daily settlement services. One day, just before the lunch break, a foreign customer named Jeni hurried to the branch seeking to update their passport information. Because the verification materials for foreign customers are numerous and the procedures are complex, the branch immediately opened the inbound green channel, patiently guiding the customer through the paperwork and processing the transactions in an orderly manner. The staff completed all of the customer’s business on the spot. Jeni, who had originally worried that the process would be cumbersome and require multiple trips to the branch, repeatedly praised the sub-branch’s attentive one-stop service that resolved everything in a single visit.

华强北商圈客商云集，境外客商落地后常有即时结汇需求，对银行网点响应速度、沟通效率有着更高要求。兴业银行深圳上步支行近期接待了一位刚抵深的孟加拉国客商，他专程前来网点办理美元结汇，资金将用于商圈采购与旅游消费。网点主管第一时间接待，确认客户材料齐全、业务符合便利化办理条件，快速启动涉外服务预案，引导至涉外专窗，安排英语能力突出的工作人员协助沟通、告知汇率信息。柜面高效完成核验、录入、结汇全流程，同时主动介绍小面额人民币“零钱包”服务，提示商圈外卡、移动支付使用指引。整笔业务仅用时约15分钟，高效服务收获客户赞许。

The Huaqiangbei business district bustles with merchants, and overseas traders often have immediate needs for foreign exchange settlement upon arrival, placing higher demands on the response speed and communication efficiency of bank branches. Industrial Bank Shenzhen Shangbu Sub-branch recently received a Bangladeshi merchant who had just arrived in Shenzhen; he came specifically to the branch to handle the foreign exchange settlement of US dollars into RMB, which were to be used for procurement within the business district and for tourism consumption. The branch manager received him immediately, confirmed that the customer’s materials were complete and that the transaction met the conditions for streamlined processing, and promptly initiated the dedicated inbound service protocol. The customer was guided to a dedicated inbound window, where a staff member with outstanding English proficiency was arranged to assist with communication and provide exchange rate information. The counter staff efficiently completed the entire process of verification, data entry, and currency exchange. Simultaneously, they proactively introduced the small-denomination RMB “Change Purse” service and provided guidance on using foreign cards and mobile payments within the business district. The entire transaction took only about 15 minutes, and the efficient service earned the customer’s praise.

一份问路的求助，延伸成一整套暖心服务。一位刚抵达深圳的法国商务人士来到兴业银行深圳天安支行，咨询前往华强北的出行路线。大堂经理全程英语接待，细致指引地铁线路，标注换乘点。交流中了解到客户还未绑定境外卡移动支付，便主动协助完成外卡绑定，讲解地铁外卡拍卡通行功能；考虑到商圈小额消费需求，同步为客户兑换标准化“零钱包”，配齐小额现钞。

A simple request for directions extended into a comprehensive set of caring services. A French business person who had just arrived in Shenzhen came to Industrial Bank Shenzhen Tian’an Sub-branch to inquire about the travel route to Huaqiangbei. The lobby manager provided reception entirely in English, giving detailed guidance on subway lines and marking transfer points. During the conversation, the manager learned that the customer had not yet bound their foreign card to mobile payment; consequently, the manager proactively assisted in completing the foreign card binding and explained the “Tap to Ride” function with foreign cards on the metro. Considering the need for small-amount consumption in the business district, the manager simultaneously exchanged a standardized “Change Purse” for the customer, providing a full set of small-denomination banknotes.

“我只是来问路，没想到帮我解决了出行和支付好多问题！”客户竖起大拇指。依托车公庙交通枢纽区位，天安支行把厅堂打造成境外来宾的暖心服务站，一次简单问询，尽显城市包容与金融温情。

“I only came to ask for directions, but I didn’t expect that so many of my travel and payment problems would be solved!” The customer gave a thumbs-up. Leveraging its location in the Chegongmiao transportation hub, the Tian’an Sub-branch has transformed its lobby into a warm service station for overseas guests, where a single simple inquiry speaks volumes about the city’s inclusivity and the warmth of its financial services.

一句点赞、一份认可，这样温暖的瞬间，每天都在兴业银行深圳分行的网点不断上演。兴业银行深圳分行将持续夯实涉外金融服务能力，不断完善跨境金融服务供给，精益求精做好各项服务保障，以金融温情迎接APEC会议，为深圳国际化营商环境建设添砖加瓦。

A word of praise, a token of recognition—warm moments like these unfold every day at the branches of Industrial Bank (Shenzhen Branch). Industrial Bank (Shenzhen Branch) will continue to consolidate its inbound financial service capabilities, constantly improve the supply of cross-border financial services, and strive for excellence in all service guarantees. By welcoming the APEC meeting with financial warmth, the bank aims to contribute to the construction of Shenzhen’s international business environment.

编辑 | 冯靖娴

审核 | 梁荣高 杨乔博 刘琨亚